The Denver Motor Vehicle division has taken data science and performance metrics to a new level with their wait-time dashboard. Wait times for all Denver locations are based on monthly average data, and are visually represented by the dots on the map.
The dashboard below also includes information about the division's wait times over time, with breakdowns by location.
Mayor Michael B. Hancock created the Peak Performance program in 2011 to increase taxpayers' return on their investment in city government.
Peak partners with city departments/agencies to empower employees to improve their work processes through training, coaching and support.
Through 2017, these efforts have saved Denver over $25M, while also dramatically reducing wait times at locations such as the Department of Motor Vehicle, and signing up more than 25,000 users to customized online services like Pocketgov, shifting workload to lower cost channels.