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Policies & Terms of Use


The City and County of Denver maintains this website to enhance public access to city information. This is a service that is continually under development. City agencies will try to keep information timely and accurate and will make an effort to correct errors shared via the 311 Help Center or using the feedback tool on the website. Be advised that the information available on this website may not reflect official positions of the city.

References to any specific commercial products, process or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply endorsement, recommendation or favoring by the City and County of Denver. The views and opinions of authors expressed do not necessarily state or reflect the opinion of the city, and shall not be used for advertising or product endorsement purposes.

With respect to documents available from this server, neither the city nor any of its employees assumes any legal liability or responsibility for the accuracy, completeness or usefulness of any information disclosed, or represents that its use would not infringe privately owned rights.

The documents on this website contain hypertext links to information created and maintained by other public and private organizations. Be aware that the city does not control or guarantee the accuracy, relevance, timeliness or completeness of this outside information. Further, the inclusion of hyperlinks to particular items in text is not intended to reflect their importance, nor is it intended to endorse any views expressed or products or services offered by the author of the reference or the organization operating the server on which the reference is maintained.


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Policies & Guidelines

Individual city agencies are responsible for the content of their webpages on under the general direction of Technology Services. Denver Marketing and Media Services is responsible for overseeing the content on pages across The home page highlights programs, services, events and announcements from across the city for the general public. Visit to report an issue or get answers to common questions on your desktop or mobile device. To speak with a city representative, contact 311 by dialing 3-1-1 within Denver, or if you are outside of Denver call 720-913-1311.

The website contains links to other government, community and commercial websites and resources.

External links are limited to the following:

  • City-funded programs or initiatives, a subsidiary organization, or a partner organization of the city
  • Official federal, state or local government websites
  • Websites that enable visitors to conduct transactions online
  • Websites that relate to agency business
  • Websites that the city has an existing formal or contractual relationship

External links are prohibited from sites that:

  • Handle the privacy of personal information in a way that is inconsistent with the city's privacy policy
  • Are associated with advocacy groups for a political party, an organization or a candidate running for office
  • Promote or exhibit hate, bias, discrimination, pornography, libelous or otherwise defamatory content
  • Promote any religion or religious viewpoint
  • Are individual or personal websites uses a secure server for conducting online services. Some information submitted through this website is protected by encryption technology, while some information may not. As a general rule, all personally identifiable information is encrypted at submission time. Current web browsers also provide visual cues to the visitor that a site or page is secure. At the bottom of the browser window, you should see a key or lock symbol. If the key image is not broken or the lock image appears locked, then you are on a secure website or page. If the key or lock images are not present or appear broken, that page is not secured.

Personal information on is secured. Only City employees who monitor the status of computers or who perform routine maintenance are allowed access. If a user submits information to a City server through a webpage or application that contains visible indicators of active encryption technology, the City will take reasonable precautions to safeguard the confidentiality of such information. However, no website can protect itself against all threats.

The City and County of Denver, its officials and employees are not be liable for any injury caused to a user by the disclosure of personal information via a security breach, accident, inadvertence or any other act resulting in disclosure.

Customer Use Policy

The City and County of Denver uses many social outlets to engage with its citizens and customers, including through social media. Part of this engagement includes the sharing of information between the city and users of official city social media sites. Any engagement with the city through social media sites means that users are agreeing to the following:

Information Collected by the City via Social Media:

The City and County of Denver is committed to protecting individual privacy and securing personal information made available to us when using our official social media sites. The city does not collect or store personal information made available to us via our official social media sites, nor does it provide such information to third-parties. However, it is important to remember that social media sites are public sites. Therefore, you are discouraged from disclosing personal information at any time. The city does collect anonymous, demographic information via the owners of social media sites. This demographic information is used by the city to determine the most effective use of social media.

The city offers services on that allows users to sign up to receive communications, such as event notifications, newsletters, updates and reminders like street sweeping and trash pickup. The information obtained by these communications tools are strictly used for the purpose identified in the user opt-in form.

Commenting on a City Social Media Site

The City and County of Denver encourages the use of its social media sites as a forum for discussion. However, all official city social media sites are moderated for appropriate content. While comments will not be edited by city personnel, the following types of comments may be deleted:

  • Comments engaging in political activity including advocating for the election or defeat of any individual to elected public office or promoting the passage or defeat of any ballot question or measure
  • Comments promoting or advertising a business or commercial transaction
  • Comments including obscene, threatening or harassing language
  • Comments including personal attacks of any kind
  • Comments that target or disparage any ethnic, racial, age, or religious group, gender, sexual orientation or disability status
  • Comments advocating illegal activity or including the posting of material that violates copyrights or trademarks of others

Terms of Service of the Host Site
All posting activity on the city's social media channels are also subject to the Terms of Service of the host site.

Copyright Notice

While the City provides the information on this server to anyone, the City retains copyright on all text, graphic images and other content. This means that users may not: (1) distribute the text or graphics to others without the express written permission of the City and County of Denver; (2) mirror or copy this information to another server without permission; or (3) modify or re-use the text or graphics on this system. Users may print copies of the information for personal use and reference for their own documents. Commercial use of the materials is prohibited without the written permission of the City. In all copies of this information, users must retain this notice and any other copyright notices originally included.

The City and County of Denver reserves all other rights.

Copyright © 2014, City & County of Denver